Welcome to the front desk

What can we do for you today?

Frequently Asked Questions

What time is check-in/check-out?

Official check-in time is 02:00 PM. Early check-in is possible based on availability. You can check-in late at night but please let the front desk know if you are checking in after 10:00 PM.

Official check-out time is 11:00 AM. Late check-out is possible based on availability, at the rate of 10 euro per extra hour. Feel free to book your late check-out with your room!

Can I smoke in the room?

Please note that the hotel is fully non-smoking. It is thus not allowed to smoke cigarettes, vaping or electronic cigarettes or shisha. In case guests do smoke in the hotel, a fine of €150 for deep cleaning will be charged. The use of candles in the room is strictly forbidden.

Is there laundry service?

We do not offer a laundry service, but our staff will be delighted to indicate you a laundry located in the immediate proximity of the Harmon House.

Do you have a room service?

We do not have any room service, but we are delighted to assist you with your UBER EATS order by collecting, preparing and delivering it to your room. We are also happy to accompany your meal with a drink of your choice from our bar.

Can I bring a pet?

Even if we do love these cute little animals, due to organizational and hygienic reasons, pets are not allowed in our rooms and common areas.

Can I change my reservation?

If you have a reservation with flexible conditions, your reservation can be cancelled or changed up to 2 days before the arrival date. In case of a non-refundable reservation, it will unfortunately no longer be possible to cancel or modify your reservation.

Are vegetarian / lactose free / gluten free dishes available in restaurants?

Our breakfast buffet offers a wide variety of products that are respectful of the cultures and dietary restrictions of all our guests.

Do you serve halal and kosher food?

Our breakfast buffet offers a wide variety of products that are respectful of the cultures all our guests, regardless of their nationality and religion.

Are children allowed in the breakfast room?

Your children are of course welcome in our breakfast room and we will be happy to offer them portions adapted to their hunger.

What's the cancellation policy?

If you have a reservation with flexible conditions, your reservation can be cancelled or changed up to 2 days before the arrival date. In case of anon-refundable reservation, it will unfortunately no longer be possible to cancel or modify your reservation.

Can I smoke in the room?

Please note that the hotel is fully non-smoking. It is thus not allowed to smoke cigarettes, vaping or electronic cigarettes or shisha. In case guests do smoke in the hotel, a fine of €150 for deep cleaning will be charged. The use of candles in the room is strictly forbidden.

Are children allowed in the breakfast room?

Your children are of course welcome in our breakfast room and we will be happy to offer them portions adapted to their hunger.

Can I bring a pet?

Even if we do love these cute little animals, due to organizational and hygienic reasons, pets are not allowed in our rooms and common areas.

Do you have bicycles for rent?

We do not have our own bicycles but on the street, you will find plenty of public bicycles (Jump, Dott, …) and electric scooters (Lime, Dott, Tier, Circ, …).

Is there laundry service?

We do not offer a laundry service, but our staff will be delighted to indicate you a laundry located in the immediate proximity of the Harmon House.

Do you have a room service?

We do not have any room service, but we are delighted to assist you with your UBER EATS order by collecting, preparing and delivering it to your room. We are also happy to accompany your meal with a drink of your choice from our bar.

What time is check-in/check-out?

Official check-in time is 02:00 PM. Early check-in is possible based on availability. You can check-in late at night but please let the front desk know if you are checking in after 10:00 PM.

Official check-out time is 11:00 AM. Late check-out is possible based on availability, at the rate of 10 euro per extra hour. Feel free to book your late check-out with your room!

Do you have bicycles for rent?

We do not have our own bicycles but on the street, you will find plenty of public bicycles (Jump, Dott, …) and electric scooters (Lime, Dott, Tier, Circ, …).

Is there parking?

Here are the different options available to you regarding parking:
On the street:
Monday to Friday: 4,00€/hour from 9 am to 9.00 pm
Free on Sundays & public holidays

Parking Indigo (located right next to the hotel):
Open 7 days a week, 24 hours a day
25€/24h
Do not hesitate to contact us for more information, we will be delighted to answer you!

Do you have bicycles for rent?

We do not have our own bicycles but on the street, you will find plenty of public bicycles (Jump, Dott, …) and electric scooters (Lime, Dott, Tier, Circ, …).

Is there parking?

Here are the different options available to you regarding parking:
On the street:
Monday to Friday: 4,00€/hour from 9 am to 9.00 pm
Free on Sundays & public holidays

Parking Indigo (located right next to the hotel):
Open 7 days a week, 24 hours a day
25€/24h
Do not hesitate to contact us for more information, we will be delighted to answer you!

Still Need Help?

Call Us : +32 2 899 33 34
Find Us:
50 Chaussée de Charleroi
Brussels, 1060
Belgium